At VapeHereStore, we strive to provide our customers with high-quality disposable vape products. However, we understand that there may be occasions where you need to request a return or replacement. Please read our policy carefully to ensure a smooth and hassle-free process.

1. Return Eligibility

• We accept return requests for disposable vape products or other items within 24 hours from the date of delivery.
• To be eligible for a return, the product must be in its original, unopened packaging, with all seals, labels, and accessories intact.
• Used or partially used disposable vapes are not eligible for return due to health and safety regulations.
• If you have any concerns about your delivery package, we strongly recommend recording a 360° video before opening the package. In case of any issue, please contact our support team immediately with the video proof.
• Please note that the delivery partner is not responsible for product discrepancies once the package is opened.

2. Return Process

• If you believe your product is eligible for a return, please contact our customer support team within 24 hours of delivery to report any defect, damage, or issue.
• You can reach us at vapeherestore6@gmail.com or via WhatsApp support.
• Please include the following information:
  • Order number
  • Clear description of the issue
  • Photos or video proof (if applicable)

Our team will review your request and provide instructions for the return process if your request is approved.

3. Refund or Replacement

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your return request.
• If approved, you may choose either:
  • Refund, or
  • Replacement product, depending on your preference.
• Refunds will be processed to the original payment method used during purchase.

4. Shipping Costs

• The customer is responsible for the return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item without tracking.

5. Exclusions

This return policy does not cover:

• Products damaged due to misuse, mishandling, or accidents by the customer.
• Opened or used disposable vape devices.

6. Contact Us

If you have any questions regarding this policy, please contact our support team:

📧 Email: vapeherestore6@gmail.com
💬 WhatsApp: Customer Support

By purchasing from VapeHereStore, you acknowledge and agree to the terms of this refund and return policy.

VapeHereStore reserves the right to update or modify this policy at any time without prior notice. Please check our website for the latest version.